Supporty Blog
Insights, tutorials, and updates from the Supporty team.
Why Slack is the Future of Customer Support
Discover why forward-thinking companies are moving their support ecosystems to Slack and how it transforms customer relationships.
10 Best Practices for Customer Support in 2025
Stay ahead of the curve with these essential customer support strategies that are defining the industry standard for 2025.
How to Reduce Response Times by 50% Using Slack
Learn actionable techniques to slash your first response times without sacrificing quality, leveraging Slack's real-time capabilities.
The Ultimate Guide to Slack Connect for Support Teams
Master Slack Connect to provide seamless, shared-channel support for your VIP clients and partners.
Measuring What Matters: Key Support Metrics to Track
Stop tracking vanity metrics. Focus on the KPIs that actually drive customer satisfaction and retention.
Internal vs External Support: Managing Both in One Place
Why juggle multiple tools? See how Supporty helps you manage IT requests and customer tickets in a single Slack workspace.
How to Onboard New Support Agents Directly in Slack
Streamline your training process by building an onboarding workflow that lives where your team works: inside Slack.
Automating Mundane Support Tasks with Slack Workflows
Free up your agents to focus on complex issues by automating repetitive tasks like ticket routing and status updates.
Building a Knowledge Base from Your Slack Conversations
Turn your daily support conversations into a reusable knowledge asset. Don't let valuable answers get lost in the feed.
The Psychology of Customer Satisfaction: Speed vs. Quality
What do customers value more? We dive into the data to find the perfect balance between fast replies and thorough solutions.
How to Handle Angry Customers: A Guide for Slack Support
De-escalation techniques specifically tailored for chat-based support. Turn frustrated users into brand advocates.
Scaling Your Support Team Without Losing the Personal Touch
Growing pains? Here's how to maintain high-touch, personalized support even as your ticket volume explodes.
Top 5 Slack Integrations for Customer Support Teams
Beyond Supporty: The essential Slack apps that every modern support team needs in their toolkit.
From Ticket to Resolution: Streamlining Your Workflow
Map out the perfect ticket lifecycle. Eliminate bottlenecks and ensure nothing falls through the cracks.
Why Email Support is Dying (and What's Replacing It)
The era of 'ticket #12345' is ending. Discover why conversational support is taking over and how to adapt.
Creating a Customer-Centric Culture in a Remote Team
Distance shouldn't dilute your mission. How to keep the customer at the center of everything, even when your team is distributed.
The ROI of Great Customer Support: Real Numbers
Support isn't a cost center—it's a growth engine. We break down the math behind customer retention and lifetime value.
How Supporty Transforms Your Slack Workspace
A deep dive into how Supporty turns your chaotic Slack channels into an organized, powerful support helpdesk.
Case Study: How TechCorp Scaled Support with Slack
See how a fast-growing SaaS company reduced churn by 20% after switching to a Slack-first support model.
Future Trends in Customer Experience for SaaS Companies
AI agents, proactive support, and hyper-personalization. What's next for the world of customer experience?
10 Customer Support Best Practices That Actually Work
Learn the proven strategies that top-performing support teams use to keep customers happy and reduce churn.
The ROI of Fast Customer Support Response Times
Data-driven insights on how response speed directly impacts customer satisfaction, retention, and revenue growth.